Fly & Climb Through Our Rainforest!

Please understand that when you forget about, cancel, or change your reservation without giving 24 hours’ notice, we miss the opportunity to fill that tour, and guests on our waiting list miss the opportunity to experience the tour.

Less than 24-hour notice will result in a charge equal to 50% of the reserved tour amount. Failure to show up for your tour without prior notice will result in being charged 100% of the reserved tour amount.

Customers will receive a full refund in case of operator cancellation due to weather or other unforeseen circumstances.

The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our team members’ schedules filled.

Please contact us by phone to cancel or inquire about a cancellation and rescheduling.

The weather can vary greatly in the Highlands Plateau, so be prepared for varying temperatures. Closed-toe shoes are required, no sandals or flip flops. Tank tops are discouraged as the harnesses may be uncomfortable on your bare skin. We suggest comfortable clothing and shoes suitable for being active and hiking. If rain is in the forecast, be sure to bring a rain jacket.

Yes! We zip rain, shine, or snow! Only in extreme cases such as lightning, high winds, or limited visibility, will we close the park. We make informed decisions using combined data from our in-house lightning detection system and NOAA weather information. If you feel you will be uncomfortable zipping in inclement weather, please notify us as soon as possible. We will be happy to provide you with a rain-check or no charge.

Yes! While gratuities are optional, our tour guides income is greatly based on tips, and they are always greatly appreciated. We take pride in providing every guest exceptional customer service and an unforgettable experience. We suggest tipping 15%-20%, which is the standard in the dining and entertainment industries. Large groups of eight or more will have an 18% gratuity added at checkout.